Frequently Asked Questions
Everything you need to know. Can't find your answer? Reply to any of our emails — a real human reads every message.
How does the personalisation work?+
You upload a clear photo of your child, tell us their name and age, and choose a story. Our illustrators use the photo to create your child's character on every page of the book — so they truly are the hero of the story.
What kind of photo should I upload?+
A clear, well-lit photo with one child facing the camera works best. Avoid sunglasses, hats that cover the face, or group photos. Phone photos are absolutely fine — most of our customers use them.
How long does it take to receive my book?+
Illustration takes 2–4 business days, printing takes 2–3 days, and shipping depends on your location — typically 5–10 business days for international delivery. You'll receive email updates at every step.
What's the difference between softcover and hardcover?+
Both contain the same fully personalised story and illustrations. The softcover is light and flexible; the hardcover has a premium, durable finish designed to survive a thousand bedtime readings — it's our most popular choice for gifts.
Can I add a personal message?+
Yes! During personalisation you can add a dedication message of up to 200 characters, which is beautifully printed on the first page of the book.
What languages are available?+
We currently offer stories in English, Arabic, French, Spanish, German, and Hindi. Choose your language during the personalisation steps.
What happens to my child's photo?+
Your photo is stored securely and privately, used only to create your book, and permanently deleted after your order is fulfilled. We never share photos with third parties or use them for anything else. See our Privacy Policy for full details.
Can I see the book before it's printed?+
You'll see a cover preview during ordering. Because every book is hand-finished by our illustrators after purchase, the full illustrated preview is part of our quality-check process — every page is reviewed by a human before printing.
What if I'm not happy with my book?+
We offer a 100% satisfaction guarantee. If there's a printing error, damage in transit, or a personalisation mistake on our side, we'll reprint or refund your book — no fuss. See our Returns page for details.
Do you ship worldwide?+
Yes — we ship to 30+ countries including the UAE and GCC, US, UK, Europe, Australia, and more. Shipping options and timing are shown at checkout.
Is payment secure?+
Completely. Payments are processed by Stripe, the same payment provider used by Amazon and Google. We never see or store your card details. Apple Pay and Google Pay are also supported.
Can I order more than one book?+
Of course! Personalise each book separately (even for different children) and they'll all be in your cart for a single checkout.