Returns & Refunds
💜 Our 100% Satisfaction Guarantee
Every book is checked by hand before it ships. If something is wrong with your book because of us, we will make it right — with a free reprint or a full refund. No fuss, no forms, no fine print games.
We'll reprint or refund if:
- Your book arrives damaged
- There is a printing or binding error
- You received the wrong book or wrong personalisation
- The personalisation contains an error made by us (e.g. we spelled the name differently from what you entered)
Just reply to your order confirmation email with a photo of the issue within 30 days of delivery, and we'll sort it out quickly.
What we can't refund
Because every book is personalised and made just for your child, we can't offer refunds for:
- Change of mind after the book has entered production
- Errors in details you provided (e.g. a name typed incorrectly at checkout) — please double-check the summary step before paying
- Books damaged after delivery through normal use
Spotted a mistake right after ordering? Reply to your confirmation email immediately — if production hasn't started, we'll happily fix the details for free.
How refunds are processed
Approved refunds are returned to your original payment method within 5–10 business days, processed securely via Stripe.